Terms and Conditions

AT LOVE TO PAWS, I AM PROUD TO PROVIDE A SAFE AND SECURE ENVIRONMENT FOR YOUR PET.  BY MAKING A BOOKING WITH LOVE TO PAWS YOU AGREE TO THE STANDARD TERMS & CONDITIONS AS SET OUT BELOW: 

1. BOOKINGS - You may amend your original booking once only (up to 72 hrs pre the original booked date). If the change is accepted you will be notified. Changes may be declined due to availability or other reasons. No fee is applied for one changed appointment respecting the condition above.

2. CANCELLATIONS & NO SHOWS – Love to Paws requires at least 72 hours notice to cancel your original booking. Less than this, or no show at your booked appointment time results in FULL payment being due. To reschedule or cancel an appointment please call or text the salon on 07359 778101, providing your name, pets name, time and date of appointment. Only once Love to Paws has acknowledged this message can your request be confirmed. Any and all future appointments are suspended and no further appointments offered, until the owed groom amount is paid in full.

3. TIME KEEPING - I work by 1-2-1 appointment and offer a free reminder service by email. Any late arrivals of 15 minutes or more, I reserve the right to reschedule or cancel appointments. If cancelled, FULL payment is required. If you think you will be late, please call Love to Paws in advance to advise. Please arrive 5 minutes early for your appointment. I don't have facilities for multiple pets and CANNOT accept the next until the previous one has left. You will be messaged, if there is a delay to the collection time of your pet. Please arrange for your pet to be collected with a 10 minute window of this time. If not, a late collection fee of £10 will be charged.

4. PRICING - Pricing is based on breed, hair length, coat condition, temperament, age, and grooming history. Extra charges may apply if your dog is matted, requires extra bathing, has fleas, or has not been groomed within the recommended grooming schedule. Puppy prices are only applicable to dogs under 6 months of age. 

5. PAYMENTS - A deposit is required at the time of initial booking and the deposit is kept as a rolling deposit going forwards. The first appointment is not confirmed until this deposit is paid. Full cost payment of the service is required upon collection of your pet by cash, credit or debit card. 

There may be occasions where additional grooming is required beyond what was initially quoted that couldn’t reasonably be identified or foreseen at the time of booking. I will endeavour to contact you immediately, but any additional costs shall be your responsibility and Love to Paws shall not be liable for these. All payments for extra grooming services must be paid before leaving the salon. If under extreme circumstances payment is not made on collection, there will be a late payment fee of £10 added to the final amount.

6. GROOM DURATION - Times for commencement and completion of any service are given in good faith, however, unless specifically guaranteed, Love to Paws will not be liable for any delay in commencement or completion of a grooming service. Where appropriate, Love to Paws will notify the customer of any delays at the earliest opportunity.

7. PET’S HEALTH & WELFARE - By attending appointments, you confirm your pet is fit and healthy and up-to-date with vaccinations, flea & wormer treatments. Grooming of sick/ elderly dogs is entirely at owner’s risk. You will advise the groomer of any heart conditions, stress related issues and warts/ lumps/ bumps your pet may have, to the best of your knowledge. Love to Paws does not take responsibility if your pet develops an allergic reaction to any grooming products. Please let me know of anything in advance, if known, or notify of ANY irritations caused afterwards. Grooming may expose underlying skin or health conditions that I cannot be held liable for.

8. VET CARE – Love to Paws endeavours to provide the best service possible, but in the rare case of an accident, the owner agrees for Love to Paws to administer emergency first aid and should the need arise, transport their pet to the nearest vet for treatment. The pet owner agrees to pay any and all fees incurred. Every precaution will be taken to prevent injury from occurring, but if this does happen and your dog needs to see a vet, Love to Paws is not liable for costs incurred.

9. VACCINATIONS - If your dog has not been vaccinated or their previous vaccination is out of date please leave 14 days from the date of vaccination and their appointment. Regretfully Love to Paws is unable to groom puppies until 2 weeks after their 2nd vaccination.

10. FLEAS - Love to Paws reserves the right to decline to groom dogs with fleas. If fleas are found on your dog and we have not been informed of this possibility, an additional cost of £20 (on top of the groom price) will be incurred to pay for the products required to treat the salon and prevent cross contamination to other dogs. Extra care will be taken during the bathing process to maximise the chance of washing them all off the dog’s coat during the bath. This cannot be guaranteed and Love to Paws reserves the right to decline any other types of service until your pet’s flea infection is treated.

11. EAR PLUCKING & ANAL GLANDS - Love to Paws does not perform ear plucking or anal gland expression. Please seek treatment from your vet for this.

12. GROOMER SAFETY – Love to Paws reserves the right to refuse a dog that presents a risk of injury to itself or staff, & muzzle your dog if it represents a danger to any other dog or person. Please ensure you advise at booking if your dog has behavioural problems.

13. GUARANTEE - Due to the nature of our work, Love to Paws does not offer any sort of guarantee or warranty but can offer advice on how to care for your dog following a groom. Love to Paws cannot be held responsible for your actions, or any subsequent issues caused directly or indirectly by yourself.

14. ROUTINE APPOINTMENTS - Routine appointments are important. Most dogs, dependent on breed need regular grooming every 4-8 weeks. This is the time scale you should consider. If you are unsure, please ask.

FEEDBACK: If you are dissatisfied with any aspect of your Love to Paws service, please let me know ASAP. I welcome feedback, and this can be reported to me directly. 

PHOTOS: Pictures of your pet may be taken during their time with Love to Paws. These are for business purposes; social media and the website. Any images taken will remain the copyright of Love to Paws. Consent for photos is requested on the Customer Registration form. Should you change your mind at any time, please confirm this in email format.