Privacy Policy

This Privacy Policy is required as a part of General Data Protection Regulation (GDPR), it is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used.

In the Grooming Salon, the following information is stored in an online format:

• Any details you have given to Love to Paws about yourself, such as your name, phone numbers, and e-mail address’.

• Any details you have given to Love to Paws about your dog, such as, his/her name, age, breed, colour, gender etc.

• Any details of what Love to Paws has done to your dog as part of the grooming process – blades, combs used, where we have scissored, nails trimmed, date of the visits etc.

• Any traits/likes or dislikes of your dog, such as, sensitive feet etc.

• Your dog`s temperament within the salon – good, nervous, hard, tendency to bite etc.

• Any medical problems that either, you make us aware of, or that we find as part of the Grooming process, such as (lumps, bumps, warts, heart murmur etc. These details are kept in an online database and are password protected.

Your name, dogs name, your address, and contact numbers are entered onto the database to enable Love to Paws to contact you about appointments, to advise when your dog is ready, send cards, in case of emergency, etc.

Your name and contact number along with your dogs name are also stored on the Love to Paws business phone (only for regular clients), again to enable us to contact you for the above reasons. No other details are held on the phone about you and the phone is kept safe and secured by the available security settings on the device.

You can also ask to view your online record at any time. 

If you move away from the area, you are welcome to take your online record details with you to give it to your new groomer or you can destroy it.

Any non-returning customer files will be destroyed within 3 years of non-attendance at the Love to Paws salon.

WEBSITE: You can browse and visit the Love to Paws website without providing your name and contact details. Like many websites, our server logs capture details of your operating system and browser software, IP address, URL, including the date and time of your visit. We use cookies to analyse how our site is used by visitors. If you do not wish cookies to be saved to your system, you may change your browser settings.

You will provide your contact details if you submit an enquiry. We may use your personal information in the following way:

• to respond to enquiries made by yourself

• to send appointment reminders via email and text message

• to send vouchers and promotions

• to ask you for reviewing us

• for market research purpose

• for record keeping purpose

• to deal with enquiries and complaints

• to contact you in connection with your appointment, dog collection or drop off, pet sitting, cancellations or rescheduling.

Love to Paws uses Go Daddy for the website, and Facebook, Instagram and WhatsApp as social media platforms.

Love to Paws DOES NOT share any customer data or information with any third parties for marketing purpose.

DATA PROTECTION - Love to Paws Dog Grooming keeps records of all dogs and their treatments. Client data will be treated in accordance to the data protection principles of the Data Protection Act and will not be shared with 3rd parties. 

SLANDER: Under the malicious communications act 1998 section 1, Love to Paws will not accept or tolerate any slander, malicious falsehood or defamation via social media outlets relating to a groom due to coats that have not been maintained at home (matted coat), or miscommunication.